Proposes, never writes
Reflex suggests. Changes are applied only through the right approval.
Technology · Reflex
It learns from every conversation. You stay in control.
Reflex listens to every turn: ratings, hand-overs and your team’s replies. It turns them into suggested improvements. Reflex proposes; it never makes changes on its own.
Reflex · this weeklearning loop
- Signal
- Customers keep asking about weekend parking.
- Evidence
- Seen in many conversations over 14 days
- Proposal
- Add a parking answer to the Knowledge Hub.
- You
- Approve, edit or reject.
Every turnrecords learning signals
3 levelsof approval for changes
0safety settings Reflex can change
Evidenceacross conversations and days, before any proposal
How it works
A loop with a person at the end.
- 01
Listen
Every turn records signals: ratings, hand-overs, your team’s edits and Co-pilot use.
- 02
Spot patterns
Looks for the same signal across many conversations and customers, over time.
- 03
Propose
Suggests a change, with the evidence behind it.
- 04
You decide
Bigger changes need your approval. Safety settings can never be changed by Reflex.
Built-in safeguards
Learning that can’t go rogue.
Safety is off-limits
Tools, approvals, personal data and money are never changed by learning.
Evidence first
A pattern must repeat across conversations and days before anything is proposed.
Who approves what
The bigger the change, the higher the approval.
| Level | What can change | Who approves |
|---|---|---|
| Fine-tuning | Small numeric settings, within safe limits | Applied automatically after enough evidence |
| Instructions | Wording, guidance and routing | A workspace admin |
| Sensitive | Tools, approvals, personal data, money | Never changed by Reflex |
Where signals come from
It learns from your customers and your team.
- Customer ratings at the end of conversations
- Hand-overs: what the agent couldn’t do
- Your team’s replies and Co-pilot edits
- Approvals and rejections in Tasks
Signals this weekreflex
- Ratings
- Lower scores on delivery questions
- Hand-overs
- Several about weekend parking
- Team edits
- Co-pilot replies often reworded
- Proposal
- Add delivery and parking answers
Use cases
Small improvements that add up.
A gap in knowledge
WHENMany hand-overs about parking
AI AGENTReflex proposes a new answer
RESULTApproved · fewer hand-overs
Better wording
WHENYour team keeps rewording one reply
AI AGENTReflex suggests new guidance
RESULTAdmin approves · replies match your tone
The agent learns your business
WHENSame fact in different conversations
AI AGENTSaved to the agent’s notes
RESULTFewer repeated questions
Growth or Enterprise
Always learning. Enterprise adds tuning.
AX Growth
For growing businesses. Live in minutes.
- Signals captured on every turn
- Your agent learns facts about your business
- Ratings and hand-overs feed the loop
AX Enterprise adds
Same platform, more depth and control.
- Reflex tuning dashboard
- Review and approve proposals in one place (coming soon)
Questions about Reflex.
Will Reflex change my agent without asking?
No. Reflex proposes. Instruction changes need an admin’s approval, and tools, approvals, personal data and money are never changed by Reflex.
How much evidence does it need?
A pattern must repeat across different conversations and customers, over days, before anything is proposed.
Is the review dashboard available?
The review-and-approve dashboard is coming soon. Signals are already captured on every turn.
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