No fabrication
Grounded answers are always on. If the knowledge isn’t there, the agent says so and offers a person.
Technology · Knowledge Hub
Answers from your business, not the internet.
Point it at your website, upload your documents or write articles. The Knowledge Hub turns them into the answers your agent gives, and the agent won’t invent what isn’t there.
Knowledge Hubbrightside
- Website
- brightsidedental.co.uk · 84 pages read
- Documents
- Price list.pdf · Aftercare guide.pdf
- Articles
- “New patient FAQ” · written by your team
- Customer
- “Do you take new patients?”
- Answer
- “Yes, we’re registering new patients this month.” · from Patient FAQ
3ways to add knowledge: crawl, upload, write
5 minto learn your website during setup
Per agentchoose exactly what each agent can use
Privateisolated to your workspace
How it works
From your website to answers in minutes.
- 01
Add sources
Crawl your website, including JavaScript-heavy pages, upload documents, or write articles.
- 02
Organise
Group content into folders and choose which pages each agent can use.
- 03
Answer
Each turn, the agent finds the most relevant passages and answers from them.
- 04
Stay fresh
Your website is checked for changes, and only changed pages are re-read.
Why it matters
Grounded answers build trust.
The right knowledge per agent
Your sales agent sees product pages; your support agent sees policies. You decide.
Private to you
Your content is isolated to your workspace and never shared with other businesses.
Use cases
Questions answered before they reach your team.
Treatment and price questions
WHEN“How much is whitening?”
AI AGENTAnswers from your price list
RESULTNo phone call needed
Delivery and returns
WHEN“Can I return a sale item?”
AI AGENTAnswers from your returns policy
RESULTCustomer buys with confidence
Menus and allergies
WHEN“Is there a gluten-free option?”
AI AGENTAnswers from your menu document
RESULTBooking made, staff not interrupted
Sources
Bring knowledge in the way you already keep it.
Point it at your website.
The crawler reads your pages, including modern JavaScript sites, and respects robots.txt.
- Reads pages as part of the five-minute setup
- Checks for changes and re-reads only what changed
- Pick which pages each agent can use
Website crawlsource
- Site
- yourbusiness.com
- Read
- 84 pages · prices, FAQ, policies
- Status
- Up to date
Organised
The right knowledge for the right agent.
Knowledge is organised as folders, sources and pages. Each agent sees only what you choose.
- Your sales agent sees product pages and delivery details
- Your support agent sees policies, FAQs and aftercare
- Internal or draft content stays out until you add it
- Change an agent’s scope at any time
Knowledge scopeper agent
- Sales agent
- Products · Delivery · Promotions
- Support agent
- FAQ · Policies · Aftercare
- Neither
- Draft pricing 2027
Why grounding matters
Generic AI guesses. Your agent checks.
| Generic AI chatbot | Mevrik with Knowledge Hub | |
|---|---|---|
| Where answers come from | Whatever the model learned online | Your website, documents and articles |
| When it doesn’t know | Makes something up | Says so and offers a person |
| Prices and policies | Possibly out of date | From your current sources |
| Fixing a wrong answer | Hard to trace | Edit the source or write an article |
Good habits
Get great answers from day one.
Start with your website
It’s read during setup. Most common questions are covered straight away.
Add what’s missing
Upload price lists and policies that aren’t online.
Watch top questions
AI Insights shows what customers ask most, so you can fill gaps.
Growth or Enterprise
Same Knowledge Hub in both.
AX Growth
For growing businesses. Live in minutes.
- Website crawl, document upload and articles
- Folders and per-agent knowledge
- Change detection on your website
- Grounded answers always on
AX Enterprise adds
Same platform, more depth and control.
- Agent Sandbox to test answers before publishing
- Higher volumes for large knowledge bases
Questions about the Knowledge Hub.
How long does it take to learn my website?
Minutes. Reading your website is part of the five-minute setup.
Will it show customers where an answer came from?
Answers come from your sources. Source links on every answer are coming soon.
Can I correct an answer?
Yes. Edit the source or write an article, and the agent uses it from the next conversation.
Your AI agent, live in 5 minutes.
Start free, connect your channels, and watch it resolve real conversations today.