Technology · Actions

From what they want to done.

Your agent doesn’t just tell customers what to do. It does it: books the appointment, finds the order, builds the cart, captures the lead. Anything risky waits for a yes.

Refund requestapproval
Customer
“My parcel arrived damaged. Can I get a refund?”
Tools
Shopify · order lookup → #4821 · £86
Rule
Refunds over £50 need a person’s approval.
Approval
Sam approves in Tasks.
Done
Refund issued · customer told on WhatsApp
9Shopify actions, from catalogue to refunds
6calendar actions, from availability to cancelling
3checks before any action runs
No feeper integration

Ready-made skills

Actions your agent can take today.

Shopify

Browse the catalogue, look up orders and shipping, build carts and send checkout links, cancel or refund orders.

Google Calendar

Check availability and book, move or cancel appointments, with confirmations by email and SMS or WhatsApp.

Lead capture

Save names, emails and phone numbers into Contacts, and tag them for follow-up.

Tasks

Create follow-ups and approvals for your team, linked to the conversation.

Your own tools

Connect external MCP servers. New tools arrive switched off until you enable them.

Stripe

Connect Stripe through its official MCP server.

Safe by design

Powerful actions, with a person in charge.

  • Every tool must be connected, enabled for the skill and allowed for the agent before it can be used
  • Cancellations, refunds and bookings are confirmed with the customer first
  • Approval rules, such as refunds over an amount, pause the action until a person agrees
  • Identity is checked before order or appointment details are shared
Three gates on every actiontools
Connected
The integration is set up in your workspace
Enabled
The skill is switched on for this agent
Allowed
The action fits your approval rules

Use cases

Real work, done in the chat.

Online shop

Cart to checkout

WHEN“I’ll take the blue one in M.”
AI AGENTAdds it to a cart and sends the checkout link
RESULTOrder placed on your store
Salon

Rebooking

WHEN“Can I move my cut to Saturday?”
AI AGENTFinds a free time and moves the booking
RESULTCalendar updated, confirmation sent
Retail

Returns with control

WHENReturn request over your limit
AI AGENTCreates an approval task
RESULTApproved in one click, customer told

By skill

See what each skill can do.

Your store, inside the chat.

Customers browse, buy and get help with orders without leaving the conversation.

  • Product catalogue, order lookup and shipping status
  • Build a cart, add items and send a checkout link
  • Cancel or refund orders, with confirmation and approval rules
Shopify skill9 actions
Browse
Product catalogue
Help
Order lookup · shipping status
Buy
Cart · add to cart · checkout link
Change
Cancel · refund · update contact

Approvals

How an approval works.

You decide which actions need a person, and who that person is.

  1. 01

    Set a rule

    For example: refunds over £50 need approval.

  2. 02

    Agent pauses

    It tells the customer what happens next, and creates a task.

  3. 03

    Your team decides

    The right person approves or declines in Tasks.

  4. 04

    Agent finishes

    It carries out the action and tells the customer.

Before and after

From “here’s a link” to “it’s done”.

Without actionsWith Mevrik Actions
Booking“Call us during opening hours”Booked in the chat, confirmation sent
Order status“Check your email”Live status and tracking in seconds
Buying“Visit our website”Cart built, checkout link sent
RefundsTicket queueDone instantly, or approved in one click

Growth or Enterprise

Same actions. Enterprise adds your own.

AX Growth

For growing businesses. Live in minutes.

  • Ready-made skills for Shopify, calendars, leads and tasks
  • Approval rules per skill
  • Custom MCP servers
  • No fee per integration

AX Enterprise adds

Same platform, more depth and control.

  • Your own tools over REST, MCP and webhooks
  • Workflows across several steps and systems
  • Scheduled and event-triggered workflows (coming soon)

Questions about Actions.

Can the agent spend money or give refunds on its own?

Only within rules you set. You choose which actions need approval, and the agent always confirms with the customer first.

Which actions are ready today?

Shopify, Google Calendar, Microsoft Calendar, lead capture, contact tagging and tasks, plus Stripe and your own MCP servers.

Does each action cost extra?

No. Actions are free; you pay per conversation.

Your AI agent, live in 5 minutes.

Start free, connect your channels, and watch it resolve real conversations today.

mevrik

AI runs your customer operations. Humans supervise what matters. Mevrik AX is the Agentic AI Customer Operations Platform — putting AI agents to work across support, sales, and engagement on every channel.

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