One unified inbox
Every channel in one place, with filters, saved views, pins and export.
Technology · Conversations
Every channel. One thread.
Website, app, WhatsApp, Instagram, Facebook, email, SMS and Telegram arrive in one inbox. The AI handles what it can, your team handles the rest, and the customer never has to start over.
Inbox · Nadia R.1 conversation
- “The seam on order #4821 arrived torn.”
- AI Agent
- Refund above your limit, so it’s sent to the team as a task.
- “Any news on my refund?”
- AI Agent
- Same issue, same thread: “It was approved yesterday.”
- Status
- Resolved · one conversation across two channels
7channels in one inbox, plus Facebook Page comments
24 hconversation window: a reply reopens the same thread
1thread per issue, across channels
Includedseats for your whole team
One inbox
Chats, comments, emails. All in one inbox.
Website and app chat, WhatsApp, Instagram and Messenger DMs, Facebook comments, email, SMS and Telegram arrive in the same place. Every conversation shows who is handling it: the AI, a person, or both.
- Every channel in one list, with one profile per customer
- See at a glance what the AI is handling and what needs a person
- Filter by channel, status or teammate
- Reply from the inbox, whatever channel the customer used
Inbox · nowall channels
- Web chat
- Amira · booking a check-up · AI handling
- FB comment
- “Price for size M?” · AI replied, link sent by DM
- Nadia · torn seam · waiting for approval
- Leo · voice note about delivery · AI handling
- Priya · custom order · Sam took over
- SMS
- Tom · appointment reminder reply · AI handling
AI and people, together
Collaboration, not a hand-off and goodbye.
The AI and your team work in the same thread. Choose how they work together, conversation by conversation.
The AI resolves it end to end.
Most everyday questions never need a person. Your team can see every reply.
- Answers, bookings, order lookups and leads
- Every message visible in the thread
- Rated by the customer at the end
Web chat · AmiraAI
- Customer
- “Any check-ups on Saturday?”
- AI Agent
- Books 10:30 and sends a confirmation
- Status
- Resolved by the AI
One workspace
Built for AI and people working together.
Hand-over with context
When the AI escalates, your team sees the whole story. Route it to anyone, round-robin, or a named person.
Take over at any time
Step into any conversation and hand it back to the AI when you’re done.
Co-pilot for your team
Suggested replies and summaries from your knowledge. Suggestions only: it never sends on its own.
Side conversations
Talk it through with colleagues inside the thread, without the customer seeing.
AI on or off per channel
Keep the AI on WhatsApp but off on email, for example. Your team can always reply.
Fair by design
One issue is one conversation.
You pay per conversation, not per message or per seat. Here is exactly what counts.
- One customer with one issue thread is one conversation, however many messages it takes
- It closes when resolved or after 24 hours without activity; a reply within 24 hours reopens the same one
- A hand-over or follow-up task never opens a new conversation
- Test chats, Co-pilot suggestions and spam are never counted
What countsbilling unit
- AI only
- 1 conversation
- AI, then your team
- Still 1 conversation
- Switches channel
- Still 1 conversation, same issue
- Preview and tests
- Never counted
- Spam and no reply
- Never counted
Use cases
How teams run their day.
Peak season without the backlog
WHENHundreds of “where is my order?” messages
AI AGENTAI resolves order lookups across every channel
RESULTTeam works only the exceptions
After-hours cover
WHENComplaint arrives at 9pm
AI AGENTAI acknowledges, gathers details, creates a task
RESULTTeam picks it up at 9am with the full story
Social and email together
WHENSame customer on Instagram and email
AI AGENTAI links both to one profile
RESULTOne answer, no duplicates
Hand-over
From AI to your team, without a reset.
When a person is the better answer, the hand-over feels seamless to the customer.
- 01
Escalate
The agent explains to the customer what’s happening and why.
- 02
Summarise
Your team gets a summary, the full thread and the customer’s profile.
- 03
Route
Goes to whoever is free, round-robin, or a named person.
- 04
Resolve
Your teammate finishes, then hands back to the AI if they like.
Co-pilot
An assistant for your team, too.
When your team replies, Co-pilot suggests answers from your knowledge and summarises long threads.
- Suggested replies grounded in your Knowledge Hub
- Summaries of long or handed-over conversations
- Suggestions only: it can never send or change anything by itself
- What your team accepts or edits helps the agent improve
Co-pilot · reply suggestionsuggestion only
- Customer
- “Can I bring my dog to the appointment?”
- Suggests
- “Assistance dogs are welcome; other pets can wait in reception.”
- Source
- Visitor policy · Knowledge Hub
- You
- Edit and send, or ignore
Before and after
What changes when every channel is one inbox.
| Separate apps and inboxes | Mevrik Conversations | |
|---|---|---|
| Where messages live | WhatsApp on a phone, Instagram in an app, email in Gmail | One inbox for every channel |
| Who answers first | Whoever notices | The AI, instantly, day and night |
| Customer switches channel | Starts again from zero | Same thread, same context |
| Hand-over | “Can you explain the problem again?” | Summary and full history, no repeating |
| Knowing what happened | Scattered screenshots | Every message and action in the thread |
Everyday tools
Small things that save hours.
Canned responses
Save replies your team sends often.
Saved filters
Views like “escalated today” or “WhatsApp only”.
Pin and jump
Pin key threads and jump straight to a message.
Export
Export conversations when you need them elsewhere.
Growth or Enterprise
Same inbox. Enterprise adds control.
AX Growth
For growing businesses. Live in minutes.
- Unified inbox across every channel
- AI hand-over with routing rules
- Take over and release to the AI
- Co-pilot suggestions and summaries
- Contacts and Tasks included
AX Enterprise adds
Same platform, more depth and control.
- Service levels and SLA-bound tasks
- Advanced routing
- Mission Control for live operations
- Supervisor whisper and transfer (coming soon)
Questions about Conversations.
Which channels are supported?
Mevrik Messenger on your website and app, WhatsApp, Instagram DMs, Facebook Messenger and Page comments, email (Gmail, Outlook, Zoho or IMAP), SMS through your own Twilio account, and Telegram. Voice is coming soon.
Do I pay for my team’s seats?
No. Seats are included. You pay for conversations.
Can my team see what the AI said?
Yes. Every message, every hand-over and every action is in the thread.
Your AI agent, live in 5 minutes.
Start free, connect your channels, and watch it resolve real conversations today.