The engine underneath the experience.
Mevrik AX perceives signals, decides, acts, and learns — continuously, while your team supervises. This is the AX Engine: the intelligence layer that makes agentic CX safe to deploy at scale.
One story, four movements.
Conversations arrive from everywhere. Agents collaborate and resolve. Only the complex escalates to your team. Every outcome makes the next one better.
AI resolves first. Humans handle exceptions.
Both share one brain.
Every conversation carries the same context whether AI or a person is handling it. The AI is the default first responder; your team steps in on the exceptions; nothing is lost in the handoff.
Six primitives. One runtime, both tiers.
Every Mevrik agent — yours, Aura, Co-pilot — runs on the same Mevrik Agent Harness: six primitives with a default hook pipeline on every turn. AX Growth and AX Enterprise run the same engine at different depths — one harness, never two engines.
The intelligence layer you can see into.
Most AI layers are black boxes. Cortex is named, configurable, and explainable: set health-score weights and identity-match rules, see which signals drove each decision, and pick or bring your own model in the Model Hub.
The system gets smarter from every handoff.
When a human resolves what the AI couldn't, Reflex captures the signal, tunes confidence thresholds, and routes future cases better. It's the closed loop competitors' architectures don't generate — and our core IP.
Guardrails before, during, and after every turn.
Pre-flight checks before the model is called, a governed runtime while it acts, post-flight checks on every response — and a kill switch that stops an agent, a skill, or the whole fleet instantly. Every layer writes to Trace.
The concierge that never leaves.
From sign-up through onboarding to "how do I configure X?" months later, Aura is the one continuous AI presence that guides every customer. Every action runs Plan → Approve → Execute: she shows the plan, you approve, it executes — audited.
Every decision, logged and replayable.
A compliance-grade audit trail of every AI decision, action, and recall. Replay any past interaction. EU AI Act evidence is a screenshot, not a vendor explanation.
Your custom CX model, named and deployable.
Bring your own LLM, or run the Mevrik CX Model Suite fine-tuned on your data — with a model card, version history, and known limits. On AX Sovereign it deploys on-prem on your own stack.
Built on Claude. Open to your model.
Mevrik AX runs on the Claude agent harness, and speaks MCP natively — so any model or tool source plugs in. Cloud uses Mevrik-managed models; Private and Sovereign let you bring your own.
Claude agent harness powers the AX Engine
Any tool or model source plugs in
Bring your own model on Private & Sovereign
The only intelligence layer you can audit.
Start free and see the AX Engine run, or book a working session on your data.
No card required. Aura builds your first agent in under 10 minutes.