AX EnterpriseHealthcare

42% of patient contacts are admin. Not a single one needs a clinician.

Appointment booking, prescription refills, insurance verification, test result routing, discharge information — the administrative burden that consumes clinical time and delays patient access is fully automatable.

42%
Of patient contacts are admin — AI-resolvable
35%
Reduction in appointment no-shows from AI reminders
24/7
Patient access to admin services without clinical resource
The Challenge

Your clinical staff are answering phone calls that have nothing to do with clinical care.

Appointment booking, opening hours, parking, prescription refills, insurance queries, test result notifications — these consume 42% of all patient contact volume. Every minute a nurse spends on hold-music admin is a minute not spent on the patient in front of them.

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No-shows cost the NHS £1.2B annually

Patients book and forget. AI reminders sent 48h and 2h before the appointment reduce no-shows by up to 35% — recovering thousands of clinical hours per year.

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Phone queues destroy patient trust

A patient calling to book an appointment and waiting 22 minutes is already having a poor healthcare experience — before they've been seen.

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73% of patients want digital self-service

For non-clinical queries, patients prefer digital — but most healthcare systems offer only a phone line during working hours.

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GDPR and HIPAA compliance create hesitancy

Most AI solutions can't demonstrate the data handling and audit trail that healthcare compliance requires. Mevrik is built around this from the ground up.

Use Cases

Eight patient service interactions Mevrik AX manages safely

Appointment Booking & Rescheduling

Books, confirms, and reschedules appointments across specialties — integrating with PAS and scheduling systems to show real availability and confirm in-channel.

Appointment Reminders

Sends structured reminders at 48h, 24h, and 2h before each appointment — reducing no-shows by 35% and recovering the clinical capacity that missed slots consume.

Prescription Refill Requests

Accepts refill requests via WhatsApp or the patient portal, routes to the prescribing GP or pharmacy system, and confirms collection date — without a phone call.

Insurance Eligibility Verification

Verifies patient insurance coverage before an appointment or procedure — reducing billing errors, rejected claims, and the administrative back-and-forth that follows them.

General Health Information

Answers non-clinical queries: opening hours, directions, what to bring to an appointment, parking, visiting policies — deflecting calls that don't need clinical knowledge.

Test Result Routing

Notifies patients that results are available and routes them to the patient portal or a clinical callback request — never communicating clinical content, always following escalation protocols.

AI Agents

Four AI agents for safe, compliant patient administration

Patient Services Agent

Handles appointment booking, rescheduling, cancellations, and general enquiries — integrating with PAS to show real availability and confirm in the channel the patient chose.

PAS/scheduling integration
Multi-specialty routing
GDPR-compliant data handling
Appointment Reminder Agent

Sends smart, personalised reminders at configurable intervals — with the ability to reschedule in-conversation if a patient responds that they can't attend.

48h/24h/2h reminder sequences
Rescheduling in the same conversation
35% average no-show reduction
Prescription & Pharmacy Agent

Accepts prescription refill requests, routes to the appropriate clinical system or pharmacy, and confirms ready date — without a phone call or a GP's time.

EPS and pharmacy system integration
Refill eligibility checking
Collection date confirmation
Administrative Support Agent

Answers all non-clinical queries — hours, directions, parking, visitor policy, what to bring, how to access test results — at any hour without clinical staff involvement.

Available 24/7
No clinical knowledge required
GDPR-compliant information handling
Omni-Channel CX

The channels patients expect when they need admin help.

Web Chat
Patient Portal
WhatsApp
Email
SMS (Reminders)
Voice
Mobile App
Reception Kiosk
One brain. Every channel. Same answer.

Mevrik AX maintains a single agent memory and knowledge base across all channels. A customer who starts on WhatsApp and moves to web chat doesn't repeat themselves. Every interaction — regardless of channel — is logged in Trace for full auditability and continuous learning via Reflex.

Social Media Management

Patients bring health anxiety to social media. Mevrik responds with care.

Facebook is where patients ask general health questions, share experiences, and leave reviews. Mevrik monitors and responds with accurate, non-clinical information — maintaining your brand's duty of care in a public forum.

Facebook Health Community Management

Responds to general queries about your services, facilities, and patient experience — never providing clinical advice, always signposting appropriately.

Google Reviews Management

Acknowledges all reviews. Responds to positive reviews with warmth. Responds to negative reviews with empathy and a clear path to resolution — demonstrating your duty of care publicly.

Instagram Brand & Patient Experience

Manages patient experience content, responds to service queries, and maintains a warm, accessible brand presence — particularly important for dental, aesthetic, and elective healthcare.

Complaint Escalation Protocol

When a social post meets the definition of a formal healthcare complaint, Mevrik logs it, generates a reference number, and triggers the PALS or complaints workflow automatically.

Results

Healthcare administration outcomes

42%
Of patient contacts handled by AI without clinical resource
35%
Reduction in appointment no-shows
90%+
Patient satisfaction for AI-handled admin interactions
24/7
Patient access to admin services — including out-of-hours

Give your clinicians their time back.

Mevrik AX is deployed with GDPR-compliant data handling, full audit trails, and integration with major PAS and clinical systems. We design for the clinical environment from day one.