The Agentic eXperience OS for regulated, high-volume CX.
Autonomous agents that resolve at scale, a workspace where your team governs every decision, and deployment on your terms — cloud, private, or fully on-premise.
Proven where failure isn't an option.
A leading telecom provider in Asia — tens of millions of subscribers — runs Mevrik AX in production on a sovereign LLM stack inside its own data centre.
If it runs a national telecom's customer experience on-prem, it can run your bank.
Every channel. Every customer. One governed core.
Millions of conversations across eight channels converge into a single supervised operation — nothing routed to a separate bot, nothing lost between tabs.
Everything the front office needs — governed.
Autonomous CX
Agents that resolve, sell, and act end-to-end.
Unified Workspace
AI and human agents in one place, your team supervising.
Intelligence & Trust
Explainable, auditable AI you can govern.
Supervision is a product surface.
Not a promise.
Your team watches the live queue with native Listen, Whisper, Barge, and Transfer — plus Auto QA sampling every resolution and a kill switch over the agent, the skill, or the fleet.
Escalation is a rule you write, not an accident you discover: low confidence, payout thresholds, or simply "customer asks for a human."
Cloud, private, or fully sovereign. Same product.
Migration up the editions is configuration, not re-platforming.
Isolated multi-tenant cloud — dedicated database per workspace, regional choice, BYOK. SOC 2 Type II-ready · GDPR enforced · SSO + SCIM.
Single-tenant in your VPC (AWS/Azure/GCP), BYOLLM via MCP, BYOK encryption, SIEM export, 3-year audit.
On-prem in your data centre, air-gapped option, sovereign LLM, Spark CX 1.0 licence, 7-year audit, sector compliance packs.
Built for the questions procurement actually asks.
SOC 2 Type II ready from Day 1 — observation period underway. ISO 27001-aligned controls. GDPR enforced from Day 1. EU AI Act: audit trail and transparency ready. Custom DPAs, BYOK (HSM-backed), VPC peering, IP allowlisting, SIEM export, tamper-proof audit logs.
The intelligence layer you can audit.
Cortex names and configures every model. Reflex closes the loop between AI and human resolution. Trace archives every decision for regulated audit. Spark CX gives you a named, deployable CX model — not "our AI."
Pricing you can put in front of procurement.
A structured line-item proposal — not one opaque number. Per-resolution pricing unlocks once outcomes are provable through Auto QA + Trace.
Every proposal itemises platform, conversation bundles, voice minutes, BYOLLM, model licence, implementation, and support — the line items procurement expects to see.
See Mevrik AX run on your data.
A 30-minute working session — not a slideshow. We'll build an agent on your use case and show you the audit trail.
We reply within one business day.