Customer conversations flow from every channel into the Mevrik AI workforce. Complex decisions escalate to human supervisors, every action is recorded in Trace, and each resolution improves the knowledge base.
Case Studies
Production evidence. Real operations at scale.
How Mevrik AX is deployed in the field — from banking to telecommunications, across regulated sectors and complex on-premises infrastructure.
Banking ITSM
Pubali Bank PLC
One ticketing platform for 400+ branches, half the resolution time.
400+
Branches live on one system
~50%
Faster ticket resolution
1,000+
Concurrent users supported
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More coming soon
Telecommunications, insurance, and retail case studies in preparation.
Customer conversations flow from every channel into the Mevrik AI workforce. Complex decisions escalate to human supervisors, every action is recorded in Trace, and each resolution improves the knowledge base.
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