Customer conversations flow from every channel into the Mevrik AI workforce. Complex decisions escalate to human supervisors, every action is recorded in Trace, and each resolution improves the knowledge base.
API Reference
The Mevrik AX REST API.
Full programmatic control over conversations, agents, knowledge, Trace, analytics, and webhooks. OpenAPI 3.1 spec · HTTPS/TLS 1.3 · API key or OAuth 2.0.
Authentication
Header
Authorization: Bearer mx_live_...Base URL
https://api.mevrik.comVersion
v1 (stable)Format
JSON · UTF-8TLS
1.3 minimumRate limit (Growth)
1,000 req / minRate limit (Enterprise)
10,000 req / minSDKs
Node.js
npm install @mevrik/sdkPython
pip install mevrikGo
go get github.com/mevrik/go-sdkEndpoints
POSTConversations
/v1/conversationsStart or continue a conversation. Returns conversation ID and initial agent response.GETConversations
/v1/conversations/{id}Retrieve full conversation history, status, and agent actions.POSTConversations
/v1/conversations/{id}/messagesSend a message into an existing conversation.GETAgents
/v1/agentsList all configured agents with their skills, channels, and current status.POSTAgents
/v1/agents/{id}/skillsAdd or update a skill on an agent. Changes take effect on the next conversation.POSTKnowledge
/v1/knowledgeUpload or update knowledge documents. Triggers Reflex reindex automatically.GETKnowledge
/v1/knowledge/searchQuery the knowledge base. Returns ranked results with confidence scores.GETTrace
/v1/trace/{conversation_id}Retrieve the full token-level Trace audit record for a conversation.GETAnalytics
/v1/analytics/conversationsAggregate conversation data — volume, resolution rate, CSAT, handle time.POSTWebhooks
/v1/webhooksRegister a webhook endpoint to receive real-time events.DELETEWebhooks
/v1/webhooks/{id}Remove a webhook subscription.Customer conversations flow from every channel into the Mevrik AI workforce. Complex decisions escalate to human supervisors, every action is recorded in Trace, and each resolution improves the knowledge base.
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