Telco is the world's most complained-about sector. Mevrik is built for exactly that.

Explains itemised bills, identifies anomalies, processes eligible disputes, and closes with a reference number — resolving the #1 telco contact type without a human.

During network events, serves real-time status, estimated resolution time, and proactive updates — cutting inbound volume by up to 90% during a major incident.

Handles tier-1 technical issues — router resets, SIM issues, device configuration, APN settings — with structured diagnostic flows that escalate with full context.

Detects cancellation intent across all channels and initiates a retention conversation immediately — presenting offers personalised to that subscriber's value and usage.

Sets up roaming packages, explains international rates, activates add-ons, and resolves international billing queries — entirely in conversation.

Responds to outage complaints and billing mentions within 3 minutes. Posts proactive status updates during incidents. Prevents complaint threads from gaining traction.

Manages the high volume of billing and plan questions that arrive via Facebook Messenger and post comments — resolving in private channel, never in public.

Maintains brand presence, responds to product questions, and surfaces influencer enquiries to the right team — keeping brand social clean during operational crises.

When social sentiment indicates a regulatory complaint, Mevrik logs it, generates a reference, triggers the formal complaints workflow, and updates the customer across the original channel.