AX EnterpriseBanking & Financial Services

78% of banking CX volume is tier-1. AI can resolve it before a human picks up.

Balance enquiries, card issues, transaction disputes, loan pre-qualification — the calls that fill your contact centre are the ones Mevrik AX was built to resolve, securely, at scale, in the channel the customer chose.

78%

Of banking contacts are tier-1 — AI-resolvable

£2.80

AI cost per resolved interaction vs £9.50 by phone

65%

Call deflection from day one of deployment

The Challenge

Your contact centre handles millions of calls that should never reach a human.

Every 'what's my balance?', every 'my card was declined abroad', every 'I haven't received my statement' — these are not complex problems. But they flood your agents, drive up costs, and frustrate customers who waited 18 minutes to ask a question that takes 8 seconds to answer.

Volume is unsustainable

The average retail bank handles 40M+ customer contacts per year. 78% are tier-1. At £9.50 per call, that's a cost problem with an obvious fix.

Fraud moments are high-anxiety

A declined card abroad triggers fear. Customers need fast, calm resolution — not a 20-minute IVR queue that makes them feel more exposed.

Compliance makes automation feel risky

Every customer interaction in banking has a regulatory dimension. Most AI solutions can't provide the audit trail regulators expect.

CX churn costs £400+ per customer

23% of banking customers switch annually, most citing poor service. The irony: the service they're leaving over was automatable.

Use Cases

Ten banking interactions Mevrik AX resolves end-to-end

Card Block & Replacement

Customer reports a lost or stolen card. Agent verifies identity, blocks the card, confirms a replacement timeline — resolved in under 2 minutes without a human call.

Transaction Dispute Filing

Customer disputes a charge. Mevrik collects transaction details, checks eligibility, files the dispute, and gives a reference number — the branch call never happens.

Loan Pre-Qualification

Customer asks about a personal loan. Mevrik gathers income, purpose, and timeline — pre-qualifies in conversation and routes to a lending specialist with full context.

Fraud Alert Acknowledgement

Bank-triggered fraud alert is confirmed or denied by the customer in-channel. False positives are cleared instantly. Genuine fraud is escalated with full transaction context.

Account & Balance Enquiries

Balance, last 5 transactions, statement request, direct debit list — all handled in WhatsApp, web chat, or voice without agent involvement.

Branch Appointment Booking

Mortgage, investment, or complex product conversations that genuinely need a human are routed to the right branch specialist — with a confirmed appointment time.

AI Agents

Four AI agents purpose-built for financial services

Banking Support Agent

Handles the full tier-1 volume: balances, statements, card queries, fee disputes, and account admin — with identity verification built in.

65% call deflection

ID verification integrated

PCI-DSS compliant flows

Fraud & Security Agent

Manages fraud alerts, card blocks, and security verifications. Calm, fast, compliant — with full escalation to the fraud team when genuine risk is detected.

Sub-2-minute card block

Fraud context packaged for escalation

Audit trail on every interaction

Loan Pre-Qualification Agent

Runs structured pre-qualification conversations for personal loans, mortgages, and business finance — routing warm, qualified leads to specialists.

GDPR-compliant data capture

Lender routing by product type

Context passed to specialist at handoff

Collections & Payment Agent

Handles missed payment reminders, payment arrangement conversations, and direct debit reinstatements — with the empathy and governance that regulated collections requires.

FCA-compliant interaction scripts

Payment link generation

Escalation on hardship signals

Omni-Channel CX

Regulated, audited, and available on every channel your customers use.

Web Chat

Mobile App Chat

Voice (IVR replacement)

SMS

Branch Kiosk

Social

One brain. Every channel. Same answer.

Mevrik AX maintains a single agent memory and knowledge base across all channels. A customer who starts on WhatsApp and moves to web chat doesn't repeat themselves. Every interaction — regardless of channel — is logged in Trace for full auditability and continuous learning via Reflex.

Social Media Management

Banking complaints go public fast. Mevrik answers before they escalate.

Twitter/X is where banking complaints become headlines. Facebook is where customers vent about declined cards. Mevrik monitors, responds within minutes, and moves sensitive conversations to a private channel before they attract attention.

Twitter/X Complaint Response

Responds to @mentions and keyword-triggered banking complaints within 3 minutes. Moves account-specific resolution to WhatsApp or web chat.

Facebook Customer Service

Handles comments on brand posts, DMs, and reviews. Routes account queries to authenticated channels — never resolves account-sensitive issues in a public comment thread.

LinkedIn Corporate Engagement

Manages institutional and B2B enquiries via LinkedIn. Routes corporate banking and treasury prospects to the right relationship manager.

Regulatory Complaint Logging

When a social interaction meets regulatory complaint criteria, Mevrik logs it formally, generates a reference number, and triggers the complaints workflow — even if it started as a tweet.

Results

What production banking deployments deliver

65%

Call deflection from contact centre within 90 days

£2.80

Average AI cost per resolved interaction (vs £9.50 by phone)

40%

Faster complaint resolution

+31

NPS points uplift in first year

If it runs a national bank, it can run yours.

Mevrik AX is deployed in regulated financial services today — on-premises, audited, and sovereign. Let us build a proof of concept on your use case.