One ticketing platform for 400+ branches, half the resolution time.
How Mevrik designed, built, and deployed a secure, on-premises IT service-management platform for Pubali Bank PLC — 400 branches, 1,000+ concurrent users, live in 16 weeks.
Support scattered across 400+ branches, with no way to see it
Pubali Bank ran IT support the way it had grown — branch by branch. With no central system to raise, route, or track issues, the picture was fragmented, the data was missing, and the cost was rising.
Every branch handled its own issues, with nowhere to raise, route, or track a request centrally.
Leadership had no live view of IT performance or the problems recurring across the network.
Effort was repeated across locations, and resources couldn't be allocated where they were most needed.
Delays and outages went untracked against any service level, directly hampering branch operations.
What the bank set out to achieve
A centralized platform that would modernize IT service delivery, protect business continuity, and support the bank's wider digital-transformation goals.
Automate ticketing workflows and give real-time visibility into IT performance across the network.
Optimize resource allocation and shift from reactive firefighting to proactive problem resolution.
Support digital-transformation initiatives in innovative banking services.
Keep the bank competitive in a fast-moving financial landscape.
Deliver reliable, secure, and efficient support to every branch official.
Reduce downtime and safeguard business continuity bank-wide.
A custom ITSM platform, engineered for a regulated bank
Mevrik built a bespoke central ticketing system that met every functional and technical requirement — deployed entirely inside the bank's own network.
Sized for 1,000+ concurrent users
From fragmented to fully in control
Since go-live, the platform has become the single source of truth for IT support across the bank's branch network.
now closes repetitive tickets without pulling in a technician — freeing specialists for higher-value work.
gives leadership an at-a-glance view of bank-wide IT issues, enabling proactive improvement.
"Before this, every branch solved IT issues on its own — we had no single view and no way to hold service levels. Mevrik gave us one platform for all our branches, and issues are now resolved in about half the time."
Planning a bank-wide rollout of your own?
Mevrik builds and deploys secure, on-premises platforms for regulated financial institutions — from architecture and integration to five-year support.